LASERJET ENTERPRISE 600 M601, M602, AND
M603 SERIES PRINTER
User Guide
HP LaserJet Enterprise 600 M601,
M602, and M603 Series Printer
User Guide
Copyright and License
© 2011 Copyright Hewlett-Packard
Development Company, L.P.
Reproduction, adaptation, or translation
without prior written permission is
prohibited, except as allowed under the
copyright laws.
The information contained herein is subject
to change without notice.
The only warranties for HP products and
services are set forth in the express warranty
statements accompanying such products and
services. Nothing herein should be
construed as constituting an additional
warranty. HP shall not be liable for technical
or editorial errors or omissions contained
herein.
Part number: CE988-90901
Edition 4, 11/2011
Trademark Credits
Adobe
®
, Acrobat
®
, and PostScript
®
are
trademarks of Adobe Systems Incorporated.
Intel® Core™ is a trademark of Intel
Corporation in the U.S. and other countries.
Microsoft®, Windows®, Windows® XP,
and Windows Vista® are U.S. registered
trademarks of Microsoft Corporation.
UNIX
®
is a registered trademark of The
Open Group.
ENERGY STAR and the ENERGY STAR mark
are registered U.S. marks.
Conventions used in this guide
TIP:
Tips provide helpful hints or shortcuts.
NOTE:
Notes provide important information to explain a concept or to complete a task.
CAUTION:
Cautions indicate procedures that you should follow to avoid losing data or damaging
the product.
WARNING!
Warnings alert you to specific procedures that you should follow to avoid personal
injury, catastrophic loss of data, or extensive damage to the product.
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Conventions used in this guide
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Table of contents
1 Product basics .................................................................................................................. 1
Product comparison .................................................................................................................. 2
HP LaserJet Enterprise 600 M601 models .................................................................... 2
HP LaserJet Enterprise 600 M602 models .................................................................... 3
HP LaserJet Enterprise 600 M603 models .................................................................... 4
Environmental features .............................................................................................................. 5
Accessibility features ................................................................................................................ 6
Product views .......................................................................................................................... 7
Front view ................................................................................................................ 7
Rear view ................................................................................................................. 8
Interface ports ........................................................................................................... 9
Serial number and model number location ................................................................... 9
2 Control panel menus ....................................................................................................... 11
Control-panel layout ............................................................................................................... 12
Retrieve Job from USB menu .................................................................................................... 14
Retrieve Job from Device Memory menu .................................................................................... 15
Supplies menu ....................................................................................................................... 16
Trays menu ............................................................................................................................ 17
Administration menu ............................................................................................................... 18
Reports menu .......................................................................................................... 18
General Settings menu ............................................................................................. 18
Retrieve From USB Settings menu .............................................................................. 21
General Print Settings menu ...................................................................................... 21
Default Print Options menu ....................................................................................... 23
Display Settings menu .............................................................................................. 23
Manage Supplies menu ........................................................................................... 24
Manage Trays menu ................................................................................................ 25
Stapler/Stacker Settings menu .................................................................................. 26
Multi-Bin Mailbox Settings menu ............................................................................... 26
Network Settings menu ............................................................................................ 27
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Troubleshooting menu .............................................................................................. 31
Device Maintenance menu ...................................................................................................... 32
Backup/Restore menu .............................................................................................. 32
Calibrate/Cleaning menu ........................................................................................ 32
USB Firmware Upgrade menu ................................................................................... 33
Service menu .......................................................................................................... 33
3 Software for Windows ................................................................................................... 35
Supported operating systems and printer drivers for Windows ..................................................... 36
Select the correct printer driver for Windows ............................................................................. 37
HP Universal Print Driver (UPD) ................................................................................. 37
UPD installation modes ............................................................................. 38
Change print job settings for Windows ..................................................................................... 39
Priority for print settings ........................................................................................... 39
Change the settings for all print jobs until the software program is closed ....................... 39
Change the default settings for all print jobs ............................................................... 39
Change the product configuration settings .................................................................. 40
Remove the printer driver from Windows .................................................................................. 41
Supported utilities for Windows ............................................................................................... 42
HP Web Jetadmin ................................................................................................... 42
HP Embedded Web Server ....................................................................................... 42
HP ePrint ................................................................................................................ 42
Software for other operating systems ........................................................................................ 43
4 Use the product with Mac ............................................................................................... 45
Software for Mac ................................................................................................................... 46
Supported operating systems and printer drivers for Mac ............................................. 46
Install software for Mac operating systems .................................................................. 46
Install software for Mac computers connected directly to the product .............. 46
Install software for Mac computers on a wired network ................................. 47
Configure the IP address ............................................................ 47
Install the software ..................................................................... 48
Remove the printer driver from Mac operating systems ................................................. 49
Priority for print settings for Mac ............................................................................... 50
Change printer-driver settings for Mac ....................................................................... 50
Change the settings for all print jobs until the software program is closed ........ 50
Change the default settings for all print jobs ................................................ 50
Change the product configuration settings ................................................... 50
Software for Mac computers ..................................................................................... 51
HP Utility for Mac ..................................................................................... 51
Open the HP Printer Utility .......................................................... 51
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HP Utility features ...................................................................... 51
Supported utilities for Mac ....................................................................................... 52
HP Embedded Web Server ........................................................................ 52
HP ePrint ................................................................................................. 52
AirPrint ................................................................................................... 52
Basic print tasks with Mac ....................................................................................................... 54
Cancel a print job with Mac ..................................................................................... 54
Change the paper size and type with Mac ................................................................. 54
Resize documents or print on a custom paper size with Mac ........................................ 54
Create and use printing presets with Mac .................................................................. 54
Print a cover page with Mac ..................................................................................... 55
Use watermarks with Mac ........................................................................................ 55
Print multiple pages on one sheet of paper with Mac ................................................... 56
Print on both sides of the page (duplex printing) with Mac ........................................... 56
Store jobs with Mac ................................................................................................ 56
Solve problems with a Mac ..................................................................................................... 58
5 Connect the product with Windows ................................................................................. 59
Printer sharing disclaimer ........................................................................................................ 60
Connect with USB .................................................................................................................. 60
CD installation ........................................................................................................ 60
Connect to a network with Windows ........................................................................................ 61
Supported network protocols .................................................................................... 61
Install the product on a wired network with Windows .................................................. 63
Configure the IP address ........................................................................... 63
Install the software .................................................................................... 64
Configure network settings with Windows .................................................................. 65
View or change network settings ................................................................ 65
Set or change the network password .......................................................... 65
Manually configure IPv4 TCP/IP parameters from the control panel ................ 66
Manually configure IPv6 TCP/IP parameters from the control panel ................ 67
Link speed and duplex settings ................................................................... 68
6 Paper and print media ................................................................................................... 69
Understand paper use ............................................................................................................ 70
Special paper guidelines .......................................................................................... 70
Change the printer driver to match the paper type and size in Windows ...................................... 72
Supported paper sizes ............................................................................................................ 73
Supported paper types ........................................................................................................... 75
Supported paper types for input options ..................................................................... 75
Supported paper types for output options ................................................................... 76
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Tray and bin capacity ............................................................................................................. 77
Load paper trays .................................................................................................................... 78
Load Tray 1 ............................................................................................................ 78
Load Tray 2 or an optional 500-sheet tray ................................................................. 79
Load an optional 1,500-sheet tray ............................................................................ 81
Paper orientation for loading trays ............................................................................ 83
Load letterhead, preprinted, or prepunched paper ....................................... 83
Load envelopes ........................................................................................ 84
Configure trays ...................................................................................................................... 85
Configure a tray when loading paper ........................................................................ 85
Configure a tray to match print job settings ................................................................ 85
Configure a tray from the control panel ...................................................................... 86
Select an output bin ................................................................................................................ 87
Print to the top (standard) output bin .......................................................................... 87
Print to the rear output bin ........................................................................................ 87
Print to the optional stacker or stapler/stacker ............................................................. 88
Print to the 5-bin mailbox ......................................................................................... 89
7 Print cartridges ............................................................................................................... 91
Print cartridge information ....................................................................................................... 92
Supplies views ....................................................................................................................... 93
Print cartridge views ................................................................................................ 93
Manage print cartridges ......................................................................................................... 94
Change settings for print cartridges ........................................................................... 94
Print when a print cartridge is at estimated end of life ................................... 94
Enable or disable the Very Low Settings options from the control panel ........... 94
Print with EconoMode ............................................................................... 95
Store and recycle supplies ........................................................................................ 95
Recycle supplies ....................................................................................... 95
Print-cartridge storage ............................................................................... 95
HP policy on non-HP print cartridges ........................................................... 95
HP anticounterfeit Web site ...................................................................................... 95
Replacement instructions ......................................................................................................... 97
Replace the print cartridge ....................................................................................... 97
Replace staples ....................................................................................................... 99
Perform preventive maintenance .............................................................................. 100
Reset the maintenance-kit counter ............................................................. 100
Solve problems with print cartridges ....................................................................................... 101
Check the print cartridges ...................................................................................... 101
Inspect the print cartridge for damage ...................................................... 102
Repeating defects ................................................................................... 103
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Print the Supplies Status page .................................................................. 103
Interpret control panel messages for supplies ............................................................ 104
8 Print tasks .................................................................................................................... 107
Cancel a print job with Windows .......................................................................................... 108
Basic print tasks with Windows .............................................................................................. 109
Open the printer driver with Windows ..................................................................... 109
Get help for any printing option with Windows ........................................................ 110
Change the number of print copies with Windows .................................................... 110
Save custom print settings for reuse with Windows .................................................... 111
Use a printing shortcut with Windows ....................................................... 111
Create printing shortcuts ......................................................................... 112
Improve print quality with Windows ........................................................................ 115
Select the page size with Windows .......................................................... 115
Select a custom page size with Windows .................................................. 115
Select the paper type with Windows ........................................................ 115
Select the paper tray with Windows ......................................................... 115
Print on both sides (duplex) with Windows ............................................................... 116
Manually print on both sides with Windows .............................................. 116
Automatically print on both sides with Windows ........................................ 117
Print multiple pages per sheet with Windows ............................................................ 119
Select page orientation with Windows ..................................................................... 120
Use HP ePrint ....................................................................................................................... 122
Additional print tasks with Windows ...................................................................................... 123
Print on preprinted letterhead or forms with Windows ................................................ 123
Print on special paper, labels, or transparencies with Windows .................................. 125
Print the first or last page on different paper with Windows ........................................ 128
Scale a document to fit page size with Windows ...................................................... 130
Add a watermark to a document with Windows ....................................................... 132
Create a booklet with Windows .............................................................................. 132
Select output options with Windows ........................................................................ 134
Select an output bin with Windows .......................................................... 134
Select staple options with Windows .......................................................... 135
Use job storage features with Windows ................................................................... 137
Create a stored job with Windows ........................................................... 137
Print a stored job .................................................................................... 138
Delete a stored job ................................................................................. 138
Set job storage options with Windows ...................................................... 139
Print one copy for proof before printing all the copies .................. 139
Temporarily store a personal job on the product and print it later .. 139
Temporarily store a job on the product ....................................... 139
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Permanently store a job on the product ...................................... 140
Make a permanently stored job private so that anyone who tries
to print it must provide a PIN .................................................... 140
Receive notification when someone prints a stored job ................. 140
Set the user name for a stored job ............................................. 141
Specify a name for the stored job .............................................. 141
Print special jobs with Windows ............................................................................. 141
Set the duplex alignment ......................................................................... 141
Walk-up USB printing ........................................................................................................... 143
9 Manage and maintain .................................................................................................. 145
Print information pages ......................................................................................................... 146
Use the HP Embedded Web Server ........................................................................................ 147
Open the HP Embedded Web Server by using a network connection .......................... 147
HP Embedded Web Server features ......................................................................... 148
Information tab ...................................................................................... 148
General tab ........................................................................................... 148
Print tab ................................................................................................ 149
Troubleshooting tab ................................................................................ 149
Security tab ........................................................................................... 150
HP Web Services tab .............................................................................. 150
Networking tab ...................................................................................... 150
Other Links list ....................................................................................... 150
Use HP Web Jetadmin software ............................................................................................. 151
Product security features ........................................................................................................ 152
Security statements ................................................................................................ 152
IP Security ............................................................................................. 152
Secure the HP Embedded Web Server ..................................................................... 152
Encryption support: HP Encrypted High Performance Hard Disks (xh models only) ......... 152
Secure stored jobs ................................................................................................. 153
Lock the control panel menus .................................................................................. 153
Lock the formatter .................................................................................................. 153
Economy settings ................................................................................................................. 154
Print with EconoMode ............................................................................................ 154
Powersave modes ................................................................................................. 154
Disable or enable sleep mode ................................................................. 154
Set the sleep timer .................................................................................. 155
Set the sleep schedule ............................................................................. 155
Install memory and internal USB devices ................................................................................. 156
Overview ............................................................................................................. 156
Install memory ...................................................................................................... 156
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Install product memory ............................................................................ 156
Enable memory ..................................................................................................... 161
Check DIMM installation ........................................................................................ 162
Memory allocation ................................................................................................ 162
Install internal USB devices ..................................................................................... 163
Clean the product ................................................................................................................ 166
Clean the paper path ............................................................................................ 166
Product updates ................................................................................................................... 166
10 Solve problems ........................................................................................................... 167
Self help ............................................................................................................................. 168
Solve problems checklist ....................................................................................................... 169
Factors that affect product performance ................................................................... 170
Restore factory settings ......................................................................................................... 171
Interpret control-panel messages ............................................................................................ 172
Control-panel message types .................................................................................. 172
Control-panel messages ......................................................................................... 172
Paper feeds incorrectly or becomes jammed ............................................................................ 173
The product does not pick up paper ........................................................................ 173
The product picks up multiple sheets of paper ........................................................... 173
Prevent paper jams ................................................................................................ 173
Clear jams .......................................................................................................................... 175
Jam locations ........................................................................................................ 175
Clear jams from the output areas ............................................................................ 175
Clear jams from the rear output bin .......................................................... 176
Clear jams from the optional stacker or stapler/stacker ............................... 176
Clear paper jams from the optional stacker or stapler/stacker ...... 177
Clear staple jams from the optional stapler/stacker ..................... 177
Clear jams from the optional 5-bin mailbox ............................................... 179
Clear jams from the fuser area ................................................................................ 181
Clear jams from the optional duplexer ..................................................................... 184
Clear jams from the trays ....................................................................................... 186
Clear jams from Tray 1 ........................................................................... 186
Clear jams from Tray 2 or an optional 500-sheet tray ................................. 186
Clear jams from the optional 1,500-sheet tray ........................................... 187
Clear jams from the optional envelope feeder ........................................................... 189
Clear jams from the top-cover and print-cartridge areas ............................................. 190
Change jam recovery ............................................................................................ 192
Improve print quality ............................................................................................................. 193
Select a paper type ............................................................................................... 193
Use paper that meets HP specifications .................................................................... 193
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Print a cleaning page ............................................................................................ 194
Check the print cartridge ........................................................................................ 194
Use the printer driver that best meets your printing needs ........................................... 196
The product does not print or it prints slowly ............................................................................ 197
The product does not print ...................................................................................... 197
The product prints slowly ........................................................................................ 198
Solve walk-up USB printing problems ...................................................................................... 199
The Retrieve From USB menu does not open when you insert the USB accessory ........... 199
The file does not print from the USB storage accessory ............................................... 199
The file that you want to print is not listed in the Retrieve From USB menu ..................... 200
Solve connectivity problems ................................................................................................... 201
Solve direct-connect problems ................................................................................. 201
Solve network problems ......................................................................................... 201
Poor physical connection ......................................................................... 201
The computer is using the incorrect IP address for the product ...................... 201
The computer is unable to communicate with the product ............................ 202
The product is using incorrect link and duplex settings for the network .......... 202
New software programs might be causing compatibility problems ................ 202
The computer or workstation might be set up incorrectly .............................. 202
The product is disabled, or other network settings are incorrect .................... 202
Solve product software problems with Windows ...................................................................... 203
A printer driver for the product is not visible in the Printer folder .................................. 203
An error message was displayed during the software installation ................................ 203
The product is in Ready mode, but nothing prints ...................................................... 203
Solve product software problems with Mac ............................................................................. 205
The printer driver is not listed in the Print & Fax list .................................................... 205
The product name does not appear in the product list in the Print & Fax list .................. 205
The printer driver does not automatically set up the selected product in the Print & Fax
list ....................................................................................................................... 205
A print job was not sent to the product that you wanted ............................................. 206
When connected with a USB cable, the product does not appear in the Print & Fax list
after the driver is selected. ...................................................................................... 206
You are using a generic printer driver when using a USB connection ........................... 206
Appendix A Product supplies and accessories .................................................................. 207
Order parts, accessories, and supplies ................................................................................... 208
Part numbers ....................................................................................................................... 209
Paper-handling accessories .................................................................................... 209
Customer self-repair parts ....................................................................................... 209
Cables and interfaces ............................................................................................ 210
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Appendix B Service and support ...................................................................................... 211
Hewlett-Packard limited warranty statement ............................................................................. 212
HP's Premium Protection Warranty: LaserJet print cartridge limited warranty statement .................. 214
Data stored on the print cartridge ........................................................................................... 215
End User License Agreement .................................................................................................. 216
Customer self-repair warranty service ..................................................................................... 219
Customer support ................................................................................................................. 220
Repack the product .............................................................................................................. 221
Appendix C Product specifications ................................................................................... 223
Physical specifications .......................................................................................................... 224
Power consumption, electrical specifications, and acoustic emissions .......................................... 224
Operating environment ......................................................................................................... 224
Appendix D Regulatory information ................................................................................ 225
FCC regulations ................................................................................................................... 226
Environmental product stewardship program ........................................................................... 227
Protecting the environment ...................................................................................... 227
Ozone production ................................................................................................. 227
Power consumption ............................................................................................... 227
Toner consumption ................................................................................................ 227
Paper use ............................................................................................................. 227
Plastics ................................................................................................................. 227
HP LaserJet print supplies ....................................................................................... 228
Return and recycling instructions ............................................................................. 228
United States and Puerto Rico .................................................................. 228
Multiple returns (more than one cartridge) .................................. 228
Single returns .......................................................................... 228
Shipping ................................................................................ 228
Non-U.S. returns .................................................................................... 229
Paper .................................................................................................................. 229
Material restrictions ............................................................................................... 229
Disposal of waste equipment by users in private households in the European Union ...... 230
Chemical substances ............................................................................................. 230
Material Safety Data Sheet (MSDS) ......................................................................... 230
For more information ............................................................................................. 230
Declaration of Conformity ..................................................................................................... 232
Safety statements ................................................................................................................. 234
Laser safety .......................................................................................................... 234
Canadian DOC regulations .................................................................................... 234
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VCCI statement (Japan) .......................................................................................... 234
Power cord instructions .......................................................................................... 234
Power cord statement (Japan) ................................................................................. 234
EMC statement (China) .......................................................................................... 235
EMC statement (Korea) .......................................................................................... 235
EMI statement (Taiwan) .......................................................................................... 235
Product Stability .................................................................................................... 235
Laser statement for Finland ..................................................................................... 235
GS statement (Germany) ........................................................................................ 236
Substances Table (China) ....................................................................................... 237
Restriction on Hazardous Substances statement (Turkey) ............................................. 237
Index ............................................................................................................................... 239
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