Clear jams from the top-cover and print-cartridge areas
Open the top cover.
Remove the print cartridge.
To prevent damage to the print
cartridge, do not expose it to light for more
than a few minutes. Cover the print cartridge
with a sheet of paper while it is outside of the
Chapter 10 Solve problems
Use the green handle to lift the paper-access
plate. Slowly pull the jammed paper out of the
product. Do not tear the paper. If paper is
difficult to remove, try clearing it from the tray
Open Tray 1 and remove the envelope
accessory cover. If paper is present, remove it.
Rotate the paper guide to check for additional
jammed paper underneath. If jammed paper is
present, remove it.
Replace the envelope accessory cover and
close Tray 1.
Reinstall the print cartridge and close the top
If a jam message persists, jammed paper is still
in the product. Look for the jam in another